Frequently Asked Questions
General Company Questions
We are an integrated business solutions provider. We consolidate three critical services into one partnership: we supply industrial chemicals, manage entire facilities (cleaning, maintenance, grounds), and resell computer hardware. This simplifies operations for our clients, ensuring efficiency and a single point of accountability.
While the fields are distinct, they are deeply interconnected in a business environment. Our unique advantage is understanding these connections. For example, our facilities team uses our chemical products effectively and safely, and our hardware experts can support the technology that runs building systems. Each division is managed by industry specialists, united under one company focused on operational excellence.
We serve any business where operational reliability is critical. This includes manufacturing plants, warehouses, corporate office parks, healthcare facilities, schools, and property management companies. Essentially, any organization that needs a clean, safe, well-maintained, and technologically equipped environment.
Not at all. While we offer significant benefits and potential savings through integrated bundles, each division—Chemical Supply, Facilities Management, or Computer Hardware—can be contracted as a standalone service. We are flexible to meet your specific needs.
Questions About Chemical Supply
We supply a wide range of industrial and specialty chemicals, including cleaning and sanitation agents, water treatment chemicals, solvents, and raw materials for specific manufacturing processes. We prioritize safety and can provide Safety Data Sheets (SDS) for all products.
Safety is our top priority. Our staff is trained in hazardous material handling and compliance (including OSHA standards). We use appropriate, labeled containers and secure transportation methods. We also work with clients to ensure proper storage and usage protocols are in place.
Yes. Our strength lies in our supply chain networks. Please contact us with your specific requirements, and we will do our best to source high-quality products that meet your specifications.
Questions About Facilities Management (FM)
Our FM services are comprehensive and can be customized. They typically include:
1. Hygiene and daily cleaning.
2.Preventive and corrective maintenance (HVAC, plumbing, electrical)
3. Groundskeeping and landscaping
4. Waste management
5. And overall vendor coordination for the property.
This is a key synergy. Our FM teams use our chemical products, which means we have complete control over their quality, efficacy, and safety. This eliminates compatibility issues and ensures optimal results for cleaning and maintenance tasks.
To ensure the highest levels of quality control, training, and accountability, our facilities management teams are direct employees of Wetcrow. This allows us to uphold our standards for safety and service delivery consistently.
Questions About Computer Hardware Reselling
We partner with leading and reliable manufacturers Dell, HP, Lenovo, Cisco, to name a few, to offer a wide range of desktops, laptops, servers, networking equipment, and components. We focus on commercial-grade hardware built for business reliability.
Yes. All hardware comes with the standard manufacturer’s warranty. Additionally, we can provide tiered support packages for installation, setup, and ongoing technical assistance, creating a seamless experience for your IT department.
Absolutely. We don’t just take orders; we provide solutions. Our experts will consult with you to understand your requirements—whether for individual workstations, a full office rollout, or server infrastructure—and recommend the most cost-effective and powerful options.
Billing, Contracts, and Integration
We strive to make billing simple. You can choose to receive a single, consolidated invoice that itemizes charges for each service, or you can receive separate invoices. Our goal is to provide clarity and convenience.
We offer flexible contract terms tailored to each service and client need. Facilities Management contracts are typically annual for stability, while chemical and hardware supply can be on a per-order or standing-order basis. We will work with you to create an agreement that makes sense for your business.
You will be assigned a dedicated Account Manager. This person is your single point of contact for any service-related issues, questions, or requests, whether it’s about a chemical delivery, a maintenance ticket, or a hardware quote. This ensures clear and consistent communication.
For Facilities Management, we provide regular performance reports based on agreed-upon Key Performance Indicators (KPIs), such as response times, inspection scores, and customer satisfaction. For chemical and hardware supply, we can provide usage reports and inventory management support.
Ready to Simplify Your Business Operations?
Work with Wetcrow for trusted chemical supplies, expert facilities management, and dependable IT hardware solutions designed for your business.